Why people look for a Wati alternative
On Trustpilot, Wati had 273 reviews on 27 October 2026. 101 of them, about 37%, gave 1 or 2 stars. On G2 and Capterra the average is much higher, so read the full picture yourself. The complaints that come back in the low reviews are:
- Total cost. A monthly plan per seat, plus Meta's fees per template message and a markup on top. For a small team the bill grows faster than expected.
- Support. Reviewers describe slow or automated replies when something goes wrong.
- Cancelling and refunds. Several reviewers say stopping the subscription or getting money back was hard.
- Meta verification first. The Business API needs a verified Meta business before you can really use it, which can take days.
Not every business has these problems, and Wati does a lot that InBetween does not. The question is whether you need that.
How InBetween is different
- Your existing number. You connect your WhatsApp or WhatsApp Business number by QR code or pairing code, like WhatsApp Web. No API registration and no Meta verification.
- Coworkers answer in their own WhatsApp. A customer message arrives as "Customer 1" on the phone of the coworker you choose. They reply with the normal WhatsApp reply function, and the customer gets the answer from your business number.
- Flat price. 30 days of Pro+ free without a card, then €0, €87 or €142 per month. No fees per message or per conversation.
- Cancel in one click. One click in the dashboard. Your plan stays active until the end of the month you already paid for, then moves to the free Basic plan. No contract, no phone call.
- Customer numbers hidden. Coworkers see "Customer 1", not the phone number or your other chats.
| Wati | InBetween | |
|---|---|---|
| Where your team answers | Wati team inbox | Their own WhatsApp |
| Number | Business API number after Meta verification | Your existing number, connected by QR code |
| Price model | Plan per seat + Meta fees per template message | Flat €0, €87 or €142 per month |
| Chatbots and broadcasts | Yes | No |
| Several agents in one screen | Yes | One coworker per conversation; up to 20 on Pro+ |
| Cancel | Through the provider | One click, paid month stays active |
| Official Meta product | Yes | No, uses linked-device technology |
When Wati is the better choice
Choose Wati or another Business API platform if several agents answer at the same time, you send marketing broadcasts, you want a chatbot, or your company requires an official Meta integration. InBetween has fewer features on purpose.
Honest risk of InBetween
InBetween connects your number as a linked device, the same way WhatsApp Web does. That is not an official Meta integration. WhatsApp can show a notice about a linked device, and like any unofficial tool there is a risk that WhatsApp restricts a number that it sees as misuse. InBetween only forwards normal customer conversations, sends no bulk messages, and you can disconnect at any moment.
Switching from Wati
- A number that is registered on the Business API cannot be connected by QR code. Remove it from the API through Wati or your provider first, or use your normal WhatsApp Business number.
- Create an InBetween account and enter the WhatsApp number of the coworker who should answer customers.
- Scan the QR code with your business phone under Settings, Linked devices.
- Send a test message from another phone and reply to it with the WhatsApp reply function.
Review figures are from Trustpilot on 27 October 2026 and change over time. Third-party features and prices change; check them with the provider.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Is InBetween cheaper than Wati?
For a small team usually yes, because InBetween has a flat monthly price and no fees per message. Wati charges per plan and seat, plus Meta fees for template messages.
Does InBetween have a chatbot or broadcasts like Wati?
No. InBetween only forwards customer messages to one coworker and sends their replies back from your number. For chatbots and broadcasts, a Business API platform like Wati fits better.
What happens to my money if I cancel InBetween?
You cancel with one click. You keep your plan until the end of the month you already paid for, then you move to the free Basic plan. There is no refund for the current month and no further charge.
Is InBetween an official WhatsApp or Meta integration?
No. InBetween uses the same linked-device technology as WhatsApp Web. That is why it works with your existing number and without the WhatsApp Business API. If you need an official Meta integration, a Business API platform is the better fit.