Basic
€0 forever
25 customer messages / month
- 1 coworker
- Pause and change the coworker’s number
- Automatic forwarding
- Replies from your business number
- No card required
Pro
€87 per month
2,000 customer messages / month
- Up to 2 coworkers
- Everything in Basic
- Hidden customer numbers
- Choose the coworker per chat
- Cancel monthly
Pro+
€142 per month
Unlimited customer messages
- Up to 20 coworkers
- Everything in Pro
- No message cap
- Cancel monthly
Every new account gets 30 days of Pro+ free, no card needed. A customer message is an incoming message that gets forwarded; replies don't count.
What counts as a message
A customer message is an incoming message from a customer that gets forwarded. Replies from your coworker do not count.
Payment
Payments are handled by Mollie: card, SEPA direct debit or iDEAL. Prices are in euros and billed monthly. You can cancel at the end of any month.
Basic, Pro and Pro+ side by side
| Basic | Pro | Pro+ | |
|---|---|---|---|
| Price | €0 | €87 per month | €142 per month |
| Customer messages per month | 25 | 2,000 | Unlimited |
| Automatic forwarding, replies from your number | Yes | Yes | Yes |
| Hidden customer numbers, Pause, switch coworker | No | Yes | Yes |
| Payment | None needed | Monthly, cancel any month | Monthly, cancel any month |
What the message limits mean in practice
25 customer messages a month is about one per working day. That is enough to try the flow, or for a business where WhatsApp is a side channel. 2,000 a month is close to 100 per working day, which covers most small businesses where one or two people answer customers. Pro+ has no cap, for busy numbers and seasonal peaks. Only incoming customer messages that get forwarded count, so a long conversation costs as many messages as the customer sends, not double.
Which plan fits
Use the 30 free days of Pro+ to see how many customer messages really come in. Stay on free Basic if it is a handful a month, choose Pro for regular daily contact, and Pro+ if you expect more than 2,000 or do not want to think about a limit.
What you do not pay for
No new phone number and no second phone: you link your existing WhatsApp or WhatsApp Business number by QR code or pairing code. InBetween uses linked-device technology, like WhatsApp Web, and not the official Business API, so there are no Meta per-message or template fees on top. WhatsApp and the WhatsApp Business app themselves stay free, and help with connecting is free. For a full overview, including API platforms, see what WhatsApp Business costs.
When you do not need a paid plan
If one person answers every chat from one phone, the free WhatsApp Business app with quick replies and an away message can be all you need. A paid plan makes sense once someone else has to answer customers from your number. Good to know: the InBetween dashboard is currently only in Dutch. The setup takes a few clicks, and in.between.techsolutions@gmail.com helps in English.
Frequently asked questions
Will I be charged automatically after the free month?
No. Without a payment method you drop back to free Basic. You only pay when you choose Pro or Pro+ yourself.
Can I cancel?
Yes, monthly. Your account falls back to free Basic.
Do I get an invoice?
Yes, for every payment.
Do I pay Meta or WhatsApp fees on top?
No. InBetween does not use the WhatsApp Business API, so there are no per-message or template fees from Meta. You only pay the InBetween plan you choose.