The problem
In many small businesses one WhatsApp number does all the customer contact. It is on the website, the invoices and the vans, and it lives on the owner's phone. The people with the answers, the repairer, the mechanic, the technician, are somewhere else. Every question becomes a relay: read it, call the colleague, wait, type it back.
The approach
Keep the number. Keep the customer's experience the same. Only move the question to the person who can answer it, and move the answer back. That is all InBetween does, on purpose.
What InBetween is not
It is not a team inbox, a CRM or a marketing tool, and it is not an official Meta product. For those needs, other tools are a better fit, and we say so on our comparison pages.
How InBetween is built
InBetween connects to your number with the same linked-device technology as WhatsApp Web, using a QR code or a pairing code. It does not use the official WhatsApp Business API. That is why you need no Meta verification, no new number and no extra phone. Servers run at Hetzner in Germany. Session data is encrypted with AES-256-GCM, and you can choose a memory-only mode in which the session is not stored on disk. Payments go through Mollie (card, SEPA, iDEAL). The details are on privacy and security.
Who it is for, and who not
InBetween does one thing: it forwards each customer message to one coworker and sends the reply back from your business number. That fits some businesses well and others not at all.
Pricing and languages
Every new account gets the first 30 days of Pro+ free, without a card. After that you can stay on free Basic with 25 customer messages per month, or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). You can cancel monthly. This website is available in seven languages, but the app dashboard is currently only in Dutch. Setup is a few screens, and if a word is unclear you can ask us by email.
Contact
Email in.between.techsolutions@gmail.com. We usually reply within one working day. Help with connecting is free.
| Your situation | Good fit? | Why |
|---|---|---|
| One business number, the answers are with a coworker or technician | Yes | That is exactly the message route InBetween takes over. |
| The owner is on holiday and one colleague takes over | Yes | Switch the coworker in the dashboard and use Pause when you are closed. |
| Five or more agents chatting with customers at the same time | No | A team inbox fits better. |
| Bulk messages or marketing campaigns | No | InBetween only forwards incoming customer messages. |
| You require an official Meta integration | No | A WhatsApp Business API platform is the right choice. |
Frequently asked questions
Is the app available in English?
The website is available in English and six other languages. The app dashboard is currently in Dutch. Setup is three steps (account, QR code, coworker number), and in.between.techsolutions@gmail.com can help if you get stuck.
Is InBetween an official WhatsApp or Meta integration?
No. InBetween uses the same linked-device technology as WhatsApp Web. That is why it works with your existing number and without the WhatsApp Business API. If you need an official Meta integration, a Business API platform is the better fit.
Where is InBetween based?
In the Netherlands. Servers run in Germany (EU).