Why people look for a Trengo alternative
On Trustpilot, Trengo had 239 reviews on 27 October 2026. 81 of them, about 34%, gave 1 or 2 stars. G2 and Capterra show higher averages, so read the full picture yourself. The complaints that come back in the low reviews are:
- Price increases. Reviewers mention sharp price rises, also for existing customers.
- Support. Slow answers and being passed between chatbots and automatic replies.
- Billing and cancelling. Some reviewers say they kept being billed or found cancelling hard.
- Reliability and data. Reports of slowness and outages, and of data being hard to export when leaving.
Many teams are happy with Trengo, especially when they need email, chat and social in one place. The question is whether you need that.
How InBetween is different
- Only WhatsApp, done simply. Every customer message on your business number goes to the coworker you choose.
- No new inbox for your team. Coworkers answer in their own WhatsApp with the normal reply function. The customer receives the answer from your business number.
- Your existing number. Connected by QR code or pairing code. No API project and no Meta verification.
- Flat price. 30 days of Pro+ free without a card, then €0, €87 or €142 per month for the account, not per seat.
- Cancel in one click. Your plan stays active until the end of the month you already paid for, then moves to the free Basic plan.
- Nothing to export. Conversations stay in WhatsApp on your phones. If you stop, you disconnect the number and keep everything.
| Trengo | InBetween | |
|---|---|---|
| Channels | WhatsApp, email, chat, social | WhatsApp only |
| Where your team answers | Trengo inbox and app | Their own WhatsApp |
| Number | Business API number after Meta verification | Your existing number, connected by QR code |
| Price model | Plan per seat + Meta fees per template message | Flat €0, €87 or €142 per month |
| Several agents in one screen | Yes | One coworker per conversation; up to 20 on Pro+ |
| Cancel | Through the provider | One click, paid month stays active |
| Official Meta product | Yes | No, uses linked-device technology |
When Trengo is the better choice
Choose Trengo if your team handles email, chat and social next to WhatsApp, several agents work in one inbox at the same time, or you need reporting and response-time targets. InBetween does none of that, on purpose.
Honest risk of InBetween
InBetween connects your number as a linked device, like WhatsApp Web. That is not an official Meta integration. WhatsApp can show a notice about a linked device, and like any unofficial tool there is a risk that WhatsApp restricts a number it sees as misuse. InBetween only forwards normal customer conversations and sends no bulk messages, and you can disconnect at any moment.
Switching from Trengo
- If your number is registered on the WhatsApp Business API through Trengo, remove it from the API first. A number on the API cannot be connected by QR code.
- Create an InBetween account and enter the WhatsApp number of the coworker who should answer.
- Scan the QR code with your business phone under Settings, Linked devices.
- Send a test message and reply to it with the WhatsApp reply function.
Review figures are from Trustpilot on 27 October 2026 and change over time. Third-party features and prices change; check them with the provider.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Is InBetween a full Trengo replacement?
Only for WhatsApp. InBetween has no email, web chat or social channels and no shared inbox. It forwards customer WhatsApp messages to one coworker and sends their replies back from your number.
Does InBetween raise prices for existing customers per seat?
InBetween does not charge per seat. The price is per account: €0, €87 or €142 per month.
What happens to my money if I cancel InBetween?
You cancel with one click. You keep your plan until the end of the month you already paid for, then you move to the free Basic plan. There is no refund for the current month and no further charge.
Is InBetween an official WhatsApp or Meta integration?
No. InBetween uses the same linked-device technology as WhatsApp Web. That is why it works with your existing number and without the WhatsApp Business API. If you need an official Meta integration, a Business API platform is the better fit.