Sound familiar?
- On moving day, customers want to know exactly when the lorry will arrive.
- Photos of belongings for a quote end up with the wrong person.
- Parking restrictions and lift times need to reach the crew.
- You sit in the office between the customer and the crew.
What customers of removal companies send on WhatsApp
| Message | Example | Who picks it up |
|---|---|---|
| Arrival time | "What time will you get here?" | Crew lead |
| Quote | Photos of a full loft | Owner or planner |
| Practical | "Parking is only allowed until 12" | Crew lead |
| Damage | A photo of a scratch on a wardrobe | Owner |
Example
A customer sends "The lift is only free from 10". The crew lead sees it in the lorry and replies "Then we'll start with the garage, no problem".
What it looks like
What you get
| Without InBetween | With InBetween | |
|---|---|---|
| Customer message | Owner reads it, phones it through, retypes the answer | The crew lead gets it directly |
| Response time | Hours, sometimes only after work | Minutes, as soon as the crew lead looks |
| Evenings and weekends | Owner keeps an eye on the phone | Switch the recipient in the dashboard |
| Number the customer sees | Sometimes an employee's personal number | Always the business number |
| Customer privacy | Employee has every chat | Employee sees "Customer 1", no number |
What it costs
You start with 30 days of Pro+ free, without payment details. After that you choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited), or you stay on free Basic with 25 customer messages per month. You cancel with one click and your paid month simply runs to its end.
Honestly: what it does not do
InBetween sends each customer conversation to one recipient at a time, for example the crew lead or the planner; on Pro or Pro+ new customers are offered to all your coworkers. It does not split messages by topic, and it is not scheduling software or a CRM. It is also not an official Meta product: you link your number the same way as WhatsApp Web.
How it works, in 3 steps
- Create an account at app.in-between.tech with your email address and a password. No card needed.
- Connect WhatsApp: scan the QR code or enter the pairing code, exactly like WhatsApp Web. Your phone keeps working as normal.
- Enter your coworker's number. From then on every customer message reaches your coworker. When they reply, the answer goes back to the customer from your business number.
Photos, locations, voice notes and documents come along. With Pause you stop forwarding temporarily, for example in the evening. Messages wait until you switch it back on.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Can each removal crew get its own customers?
Yes, on Pro or Pro+. New customers are offered to all crew leads (up to 2 or 20) and the first to answer Yes keeps that customer.
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.
Can my coworker see customer phone numbers?
Not by default. Your coworker sees "Customer 1", "Customer 2" and so on. You can choose to show numbers in the dashboard.
How much does it cost?
New accounts get 30 days of Pro+ free without a card. After that you can stay on free Basic (25 customer messages per month), or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). Cancel monthly.