Frequently asked questions
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.
Does it work with WhatsApp Business?
Yes. It works with both the regular WhatsApp app and the WhatsApp Business app.
Is InBetween an official WhatsApp or Meta integration?
No. InBetween uses the same linked-device technology as WhatsApp Web. That is why it works with your existing number and without the WhatsApp Business API. If you need an official Meta integration, a Business API platform is the better fit.
Can my coworker see customer phone numbers?
Not by default. Your coworker sees "Customer 1", "Customer 2" and so on. You can choose to show numbers in the dashboard.
Where is my data stored?
On servers of Hetzner in Germany (EU). Session data is encrypted with AES-256-GCM, and you can choose memory-only mode so nothing is written to disk.
Are photos and voice notes forwarded?
Yes. Photos, voice notes, locations and documents are forwarded, and the same goes for replies.
Can I stop forwarding temporarily?
Yes, with Pause in the dashboard. Messages then simply stay on your phone.
How much does it cost?
New accounts get 30 days of Pro+ free without a card. After that you can stay on free Basic (25 customer messages per month), or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). Cancel monthly.
How do I cancel?
In the dashboard, any month. You drop back to free Basic.
Does my phone need to stay on?
Your phone keeps working normally. InBetween runs as a linked device on our servers, like WhatsApp Web, so forwarding continues while your phone is in your pocket.
Is the app available in English?
The website is available in English and six other languages. The app dashboard is currently in Dutch. Setup is three steps (account, QR code, coworker number), and in.between.techsolutions@gmail.com can help if you get stuck.
Who is behind InBetween?
InBetween is built and run by a small team in the Netherlands. Contact: in.between.techsolutions@gmail.com.