Sound familiar?
- Blocked drains are always urgent, weekends included.
- Customers send videos of overflowing manholes that the engineer needs to see.
- You are in a crawl space yourself and cannot reply.
- Insurers and managing agents ask for reports and photos.
What customers of drainage and blocked drain companies send on WhatsApp
| Message | Example | Who picks it up |
|---|---|---|
| Blockage | A video of an overflowing toilet | Engineer on call |
| Drain problem | "The manhole in the garden is overflowing" | Drainage engineer |
| Location | A shared location of a block of flats | Engineer on the road |
| CCTV survey | "Can you survey the drains?" | Planner |
Example
A customer sends a video of water rising up through the shower tray. The engineer sees it and replies "Stop using water for now, we'll be with you within the hour".
What it looks like
What you get
| Without InBetween | With InBetween | |
|---|---|---|
| Customer message | Owner reads it, phones it through, retypes the answer | The drainage engineer gets it directly |
| Response time | Hours, sometimes only after work | Minutes, as soon as the drainage engineer looks |
| Evenings and weekends | Owner keeps an eye on the phone | Switch the recipient in the dashboard |
| Number the customer sees | Sometimes an employee's personal number | Always the business number |
| Customer privacy | Employee has every chat | Employee sees "Customer 1", no number |
What it costs
You start with 30 days of Pro+ free, without payment details. After that you choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited), or you stay on free Basic with 25 customer messages per month. You cancel with one click and your paid month simply runs to its end.
Honestly: what it does not do
InBetween sends each customer conversation to one recipient at a time, for example the drainage engineer or the planner; on Pro or Pro+ new customers are offered to all your coworkers. It does not split messages by topic, and it is not scheduling software or a CRM. It is also not an official Meta product: you link your number the same way as WhatsApp Web.
How it works, in 3 steps
- Create an account at app.in-between.tech with your email address and a password. No card needed.
- Connect WhatsApp: scan the QR code or enter the pairing code, exactly like WhatsApp Web. Your phone keeps working as normal.
- Enter your coworker's number. From then on every customer message reaches your coworker. When they reply, the answer goes back to the customer from your business number.
Photos, locations, voice notes and documents come along. With Pause you stop forwarding temporarily, for example in the evening. Messages wait until you switch it back on.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Are videos forwarded too?
Yes. Photos, videos, voice notes and locations are all forwarded.
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.
Can my coworker see customer phone numbers?
Not by default. Your coworker sees "Customer 1", "Customer 2" and so on. You can choose to show numbers in the dashboard.
How much does it cost?
New accounts get 30 days of Pro+ free without a card. After that you can stay on free Basic (25 customer messages per month), or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). Cancel monthly.