Sound familiar?
- Cold snaps and heatwaves bring dozens of messages a day.
- Error codes on the display need to be seen by the engineer, not by you.
- Service visits get rearranged over WhatsApp.
- Customers ask about grants and paperwork that sits in the office.
What customers of heating, air conditioning and heat pump engineers send on WhatsApp
Example
A customer sends a video of an outdoor unit that rattles. The engineer recognises it and replies "Probably the fan, I'll bring a new one tomorrow".
What it looks like
What you get
| Without InBetween | With InBetween | |
|---|---|---|
| Customer message | Owner reads it, phones it through, retypes the answer | The engineer gets it directly |
| Response time | Hours, sometimes only after work | Minutes, as soon as the engineer looks |
| Evenings and weekends | Owner keeps an eye on the phone | Switch the recipient in the dashboard |
| Number the customer sees | Sometimes an employee's personal number | Always the business number |
| Customer privacy | Employee has every chat | Employee sees "Customer 1", no number |
What it costs
You start with 30 days of Pro+ free, without payment details. After that you choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited), or you stay on free Basic with 25 customer messages per month. You cancel with one click and your paid month simply runs to its end.
Honestly: what it does not do
InBetween sends each customer conversation to one recipient at a time, for example the engineer or the planner; on Pro or Pro+ new customers are offered to all your coworkers. It does not split messages by topic, and it is not scheduling software or a CRM. It is also not an official Meta product: you link your number the same way as WhatsApp Web.
How it works, in 3 steps
- Create an account at app.in-between.tech with your email address and a password. No card needed.
- Connect WhatsApp: scan the QR code or enter the pairing code, exactly like WhatsApp Web. Your phone keeps working as normal.
- Enter your coworker's number. From then on every customer message reaches your coworker. When they reply, the answer goes back to the customer from your business number.
Photos, locations, voice notes and documents come along. With Pause you stop forwarding temporarily, for example in the evening. Messages wait until you switch it back on.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 days| Message | Example | Who picks it up |
|---|---|---|
| Breakdown | A photo of the display with an error code | Engineer on call |
| Service | "Can the annual service move a week?" | Planner |
| Quote | "How much is a heat pump for a semi-detached house?" | Owner |
| Noise | A video of a rattling outdoor unit | Engineer |
Frequently asked questions
Does it work with an on-call rota?
Yes. Switch the recipient in the dashboard to the engineer on call.
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.
Can my coworker see customer phone numbers?
Not by default. Your coworker sees "Customer 1", "Customer 2" and so on. You can choose to show numbers in the dashboard.
How much does it cost?
New accounts get 30 days of Pro+ free without a card. After that you can stay on free Basic (25 customer messages per month), or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). Cancel monthly.