How to use these replies in WhatsApp Business
In WhatsApp Business, open Settings, then Business tools. Under Quick replies you can save a text with a shortcut such as /quote, so you only type the slash and pick it. Under Away message you can set the outside-hours reply to go out automatically. The greeting message works for new customers. Replace the parts in square brackets, such as [date] or [review link], before you send.
Which reply for which moment
| Situation | When to send it | Tip |
|---|---|---|
| Outside opening hours | Automatically, as away message | Always mention when you will reply |
| Away or holiday | During closures and holidays | Tell customers how to flag urgent jobs |
| First reply | To every new customer | Ask for a photo, it saves a lot of questions |
| Quote request | When someone asks for a price for a job | Ask what, where and when in one message |
| Appointment confirmation | Right after booking | Make rescheduling easy, it cuts no-shows |
| Ask for a review | A day after the job or delivery | Send the direct link to your review page |
Why ready-made replies help
Most customer questions on WhatsApp come back again and again: are you open, what does it cost, can you come on Tuesday. A good standard reply answers in seconds, sounds the same whoever sends it, and never forgets the useful details such as your opening hours or a request for a photo. Customers get a fast, friendly answer, and you spend your time on the questions that really need you.
Keep replies short and personal. Use the customer's first name when you know it, and add one sentence of your own when it fits. A template is a starting point, not a script.
Want more chats to answer? Add a WhatsApp chat button to your website or make a WhatsApp link and QR code.
A reply is fast. The right person is faster.
Templates help with the first answer, but many questions need a colleague: the engineer who did the job, the planner, the person in the shop. InBetween forwards every incoming WhatsApp message to the right colleague automatically. They reply from their own WhatsApp, and the customer gets the answer from your business number.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Are these WhatsApp reply templates free?
Yes. Use and change them as much as you like, for free and without an account.
Can I use them as quick replies in WhatsApp Business?
Yes. Copy a reply and save it under Business tools, Quick replies, with a shortcut such as /hours.
Do you save my business name or details?
No. The generator runs entirely in your browser. Nothing you type is sent or stored.
Can I edit the texts?
Of course. Paste them anywhere and change the wording so it sounds like you.
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.