Short answerSwitch on InBetween and enter your stand-in's number. Every customer message goes to them, and the reply goes back to the customer from your number. Customers notice nothing. Back from holiday? Press Pause or switch the coworker. First 30 days free.
Your options
| Option | What happens | Downside |
|---|---|---|
| Away message | Customer gets an automatic reply | Nobody helps; work piles up |
| Give your phone to a colleague | They answer everything | They see your private chats and you are unreachable |
| Linked device for a colleague | They answer from your account | They see every chat and the history, including private ones |
| InBetween | Only new customer messages go to your stand-in | Paid after the free month (or free Basic, 25 messages) |
Before you leave
- Connect your WhatsApp and enter your stand-in's number (about 2 minutes).
- Send a test message from another phone to check it arrives.
- Tell your stand-in that messages arrive as "Customer 1", "Customer 2" and that their replies go out from the business number.
When you are back
Press Pause in the dashboard, or switch the coworker back to yourself. In the dashboard you can read what was discussed while you were away.
How it works, in 3 steps
- Create an account at app.in-between.tech with your email address and a password. No card needed.
- Connect WhatsApp: scan the QR code or enter the pairing code, exactly like WhatsApp Web. Your phone keeps working as normal.
- Enter your coworker's number. From then on every customer message reaches your coworker. When they reply, the answer goes back to the customer from your business number.
Photos, locations, voice notes and documents come along. With Pause you stop forwarding temporarily, for example in the evening. Messages wait until you switch it back on.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Can I switch it off after the holiday?
Yes. Press Pause or change the coworker. On Basic you can keep your account for free.
Will customers see a strange number?
No. Replies go out from your business number, so customers keep chatting with the number they know.
Does my phone need to stay on?
Your phone keeps working normally. InBetween runs as a linked device on our servers, like WhatsApp Web, so forwarding continues while your phone is in your pocket.