Sound familiar?
- Colour codes and wishes go through you to the decorator, and sometimes something gets lost.
- Customers want to know whether the weather allows outside work.
- Quote requests with photos are left waiting.
- Your decorators do not have the customer's number, so they call you.
What customers of painters and decorators send on WhatsApp
| Message | Example | Who picks it up |
|---|---|---|
| Colour choice | "We're going with the grey after all" | Decorator on the job |
| Schedule | "Are you still coming tomorrow if it rains?" | Planner or decorator |
| Quote | Photos of rotten wood under a window | Owner |
| Snagging | "The door is still sticking, could someone look?" | Decorator |
Example
A customer sends "We'd like the front door dark green after all" with a photo of a colour sample. The decorator sees it on site and replies "No problem, I'll pick up the paint this afternoon".
What it looks like
What you get
| Without InBetween | With InBetween | |
|---|---|---|
| Customer message | Owner reads it, phones it through, retypes the answer | The decorator gets it directly |
| Response time | Hours, sometimes only after work | Minutes, as soon as the decorator looks |
| Evenings and weekends | Owner keeps an eye on the phone | Switch the recipient in the dashboard |
| Number the customer sees | Sometimes an employee's personal number | Always the business number |
| Customer privacy | Employee has every chat | Employee sees "Customer 1", no number |
What it costs
You start with 30 days of Pro+ free, without payment details. After that you choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited), or you stay on free Basic with 25 customer messages per month. You cancel with one click and your paid month simply runs to its end.
Honestly: what it does not do
InBetween sends each customer conversation to one recipient at a time, for example the decorator or the planner; on Pro or Pro+ new customers are offered to all your coworkers. It does not split messages by topic, and it is not scheduling software or a CRM. It is also not an official Meta product: you link your number the same way as WhatsApp Web.
How it works, in 3 steps
- Create an account at app.in-between.tech with your email address and a password. No card needed.
- Connect WhatsApp: scan the QR code or enter the pairing code, exactly like WhatsApp Web. Your phone keeps working as normal.
- Enter your coworker's number. From then on every customer message reaches your coworker. When they reply, the answer goes back to the customer from your business number.
Photos, locations, voice notes and documents come along. With Pause you stop forwarding temporarily, for example in the evening. Messages wait until you switch it back on.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Can the decorator see which customer sent which message?
Yes. Each customer gets a fixed label, such as "Customer 2". In the dashboard you can choose to show the name or number as well.
Do I need a new WhatsApp number?
No. You connect your existing WhatsApp or WhatsApp Business number, the same way you would connect WhatsApp Web. Customers keep messaging the number they already know.
Can my coworker see customer phone numbers?
Not by default. Your coworker sees "Customer 1", "Customer 2" and so on. You can choose to show numbers in the dashboard.
How much does it cost?
New accounts get 30 days of Pro+ free without a card. After that you can stay on free Basic (25 customer messages per month), or choose Pro at €87 per month (2,000 messages) or Pro+ at €142 per month (unlimited). Cancel monthly.