Why people look for a Superchat alternative
On Trustpilot, Superchat (superchat.de) had 617 reviews on 27 October 2026, of which 81, about 13%, gave 1 or 2 stars. Most reviewers are positive.
The complaints that come back in the low reviews are:
- Contracts and billing. Reviewers say payments continued after cancelling or that they were held to a contract.
- Technical problems. Some spent much of their time on setup and errors.
- Price. Several found it expensive for a small business.
Not every customer has these problems, and Superchat does things InBetween does not.
What Superchat is
Superchat is an omnichannel customer messaging inbox on the WhatsApp Business API, popular in Germany. Superchat fits teams that combine WhatsApp, email, Instagram and web chat with marketing campaigns.
How InBetween is different
InBetween is WhatsApp only, without contracts: monthly, with one-click cancel.
- Your existing number. Connected by QR code or pairing code, like WhatsApp Web. No API registration and no Meta verification.
- Coworkers answer in their own WhatsApp. A customer message arrives as "Customer 1". They reply with the normal WhatsApp reply function and the customer gets the answer from your business number.
- Flat price. 30 days of Pro+ free without a card, then €0, €87 or €142 per month. No fees per message.
- Cancel in one click. Your plan stays active until the end of the month you already paid for, then moves to the free Basic plan.
| Superchat | InBetween | |
|---|---|---|
| Channels | WhatsApp, email, social, web chat | WhatsApp only |
| Contract | Plans with a term, depending on the offer | Monthly, one-click cancel |
| Number | Business API number after Meta verification | Your existing number by QR code |
| Official Meta product | Yes | No, uses linked-device technology |
When Superchat is the better choice
Choose Superchat if you need what it is built for. Superchat fits teams that combine WhatsApp, email, Instagram and web chat with marketing campaigns. InBetween has fewer features on purpose.
Honest risk of InBetween
InBetween connects your number as a linked device, like WhatsApp Web. That is not an official Meta integration. WhatsApp can show a notice about a linked device, and like any unofficial tool there is a risk that WhatsApp restricts a number it sees as misuse. InBetween only forwards normal customer conversations, sends no bulk messages, and you can disconnect at any moment.
Switching to InBetween
- If your number is registered on the WhatsApp Business API, remove it from the API first. A number on the API cannot be connected by QR code.
- Create an InBetween account and enter the WhatsApp number of the coworker who should answer customers.
- Scan the QR code with your business phone under Settings, Linked devices.
- Send a test message and reply to it with the WhatsApp reply function.
Review figures are from Trustpilot on 27 October 2026 and change over time. Third-party features and prices change; check them with the provider.
Forward customer messages automatically. Replies go back from your number.
Try free for 30 daysFrequently asked questions
Is InBetween a full Superchat replacement?
Only if what you need is forwarding customer WhatsApp messages to a coworker. InBetween has no shared inbox, chatbots or campaigns.
What happens to my money if I cancel InBetween?
You cancel with one click. You keep your plan until the end of the month you already paid for, then you move to the free Basic plan. No refund for the current month and no further charge.
Is InBetween an official WhatsApp or Meta integration?
No. InBetween uses the same linked-device technology as WhatsApp Web. That is why it works with your existing number and without the WhatsApp Business API. If you need an official Meta integration, a Business API platform is the better fit.